ClearVoice customers are automatically charged on the monthly anniversary of the day they signed up. So if a customer signed up on January 4th, the credit card on file will be charged on the 4th of each month. 

If a payment fails, our system will automatically notify the account owner via email. Example below. 

The system will attempt the payment again three days after the failure. And three days after that if the payment fails again. 

The 3rd failed charge will result in account suspension until the outstanding charge is paid. ClearVoice will contact you personally before suspending the account.  

To update or change credit card information, click the link in the email or go to Manage > Financials. The link to update a credit card is in the upper right of the page. 

* Invoiced customers follow different processes. 

If a payment goes through successfully, you'll receive a receipt via email.
 

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