Slack isn't just our go-to for quick-response chats; it's a vital tool for keeping our content production on track. Perfect for instant updates, real-time troubleshooting, and quick clarifications, Slack helps our team stay connected and responsive.
As producers, your role in facilitating discussions and keeping everyone informed is crucial. You act as a linchpin in our operations, ensuring that all team members — from writers to project managers — are aligned with the current project status and updates. Your proactive communication helps preempt potential issues and streamlines our workflows.
Slack Scenarios and Immediate Actions:
- Urgent Issues: If a writer hasn’t accepted an assignment or urgent edits are needed, contact your Content Project Manager (CPM) on Slack for quick solutions.
- Quality Feedback: Discuss any customer feedback regarding content quality with your CPM on Slack to maintain high standards.
By leveraging these tools and following these guidelines, we ensure that our internal communication is as effective and efficient as possible, supporting our mission to deliver top-quality content to our customers.
ClearVoice Producer Channel Guidelines:
Welcome to the ClearVoice Producer Slack channel. You are a part of a handpicked, talented group of writers, editors, and project managers that help ClearVoice deliver quality content and service our customers. We are pleased to offer a dedicated space for you to connect with one another, stay updated on the latest happenings about ClearVoice and your Producer role, surface any bugs you see in the platform, and share wins.
Please Do:
- Share wins. It feels great to see others smashing it. So don’t be afraid to toot your own horn and highlight any wins. We regularly look for testimonials and client case studies to publish on our marketing channels. If you have a client you think would be a great fit, we’d love to know! Celebratory emojis will follow.
- Engage. We know it can get lonely out there sometimes. This is the perfect space to engage with your fellow Producers and with the information being shared in the channel. Emojis and GIFs are welcome!
- Share hacks. Find a cool way to ideate topics for your customers? See an article about new updates coming to Google that may affect SEO optimization? Share them in the channel. If something helps you, it likely could help other producers, too!
- Open, read, or watch educational materials from ClearVoice. We’ll use this channel to share helpful educational materials pertaining to your role. Be sure to take a look so you don’t miss any important details.
- Stay tuned to the channel. We’ll be sharing important updates in this channel, so be sure to check in on it regularly (at least once a week) to stay up to date.
- Surface any platform issues or bugs. If you experience a bug, please surface it in the channel. Others may be seeing the same thing. We will surface to our support team, who will investigate right away.
- Be professional and kind. No foul or inappropriate language, please. If you wouldn’t say it with your grandparents in the room, it’s probably NSFW (not safe for work). Best to hold off.
Please Don’t:
- Use the channel for account removal requests. Instead, please email talent@clearvoice.com with your request to be removed from a ClearVoice platform or Slack account.
- Use the channel for questions about money, invoices, or payouts. Our team would love to help you! Please reach out to the CPM in the account Slack channel for any questions on this front.
- Share personal information. If you need to share something personal with the ClearVoice team (i.e., upcoming OOO time or vacation plans, email screenshots, etc.), please contact your CPM directly and/or email talent@clearvoice.com.
- Ask specific customer account-related questions. If you have questions about a specific account, please send a message in the account Slack channel.
- Use for general complaints. Your feedback means the world to us. If you have any complaints or feedback for us, please send a private Slack message to a member of our team. We’ll follow up with you from there to learn more.
If you post or share something in the Producer Slack channel that violates these community guidelines, the post will be deleted, and a member of the ClearVoice team will follow up with you directly to address your concerns or answer your questions.
If you have any questions on anything outlined in these communication
guidelines, please reach out to talent@clearvoice.com.